Talk in a Way that Makes People Listen!

CommunicationSkills

Class Overview

 

Excellent communication skills are among the most significant and powerful tools in your interpersonal skills toolbox. Learn how to say what you really want in a way that gets you the results you are seeking. Stop fumbling, offending and being frustrated.

Start communicating with power.

 

Who should attend?

Can you answer "YES!" to any of these questions?  If so, this powerful and practical class is for you!

q I have a hard time coming up with answers on the spot

q Sometimes it seems like I have no idea what my co-workers are talking about

q I never seem to know when a conversation is going bad, only that it went

q I have to communicate with difficult people

q I am expected to be able to clearly state what I’m thinking

q Put a gun to my head and I still couldn’t figure out what the devil he’s talking about half the time

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Purpose and Objectives

The goal of the communication class is to help you hear and be heard.  When you leave class you will have proven techniques and easy to remember methods for thinking on the spot, listening with intent and communicating with power.  These techniques can be used at work, at home - anywhere in your life!

In this course, you will learn how to

  • Communicate under pressure

  • Determine the root cause of communication breakdowns

  • Focus on the conversation and what’s being said instead of the person saying it

  • Use the word “no” and walk away happy

  • Read body language accurately

  • Assess truth and separate it from false emotion

  • Recognize the filters information passes through

  • Recognize communication breakdowns

  • Read and respond to signs of resistance or breakdown

  • Rebuild rapport once it is lost

  • Handle difficult people

  • Control your emotions and help others control theirs

  • Defuse a hothead

  • Break down a stone-waller

  • Deal with killjoys

  • Take responsibility for what is yours and leave the rest on the table

  • Be positively persuasive

  • Project confidence from the get-go

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Our Approach

Our focus is on realistic, practical material you can apply right away.

Because we want you to make changes, we make sure our teaching works.  Our classes give you step-by-step guidelines (rather than theories, principles and concepts).

We guarantee that the new skills you gain will have practical value that far outweighs the course fee.

We model what we teach at all times. Jenne demonstrates empathy, energy and creativity and will use innovative techniques that will inspire you.

We will survey your interests and concerns before the workshop begins and do our very best to address each and every one.

Our classes are intensely focused.  We take learning seriously and will fiercely avoid getting pulled off-topic into unproductive discussions.

You will participate.  There will be regular exercises for you to do.  All the feedback we’ve received confirms our belief that the most beneficial part of our classes is the opportunity to interact and practice what you learn.

We move.  You should expect a high-energy, high-content, fast-paced seminar.  This allows for maximum learning and maximum participation.

We believe learning can be fun.  We stay focused on the goal and do so in a lively and entertaining way. 

We make sure you can do it.  The material we teach you isn’t complicated.  We make sure of that.  It is, however, going to require effort on your part.  The amount of effort you invest will equal the amount of benefit you receive from class.

Attendance is limited.  You will not be one of a thousand in class.  Class size is kept at a level that allows maximum participation and feedback.

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Why In-House Training?

With customized in-house training, specific needs are met, improvement takes place and the company benefits from lasting change. Additional benefits include reduction of costs and improved teamwork when whole groups hear the same message at the same time and participate in meaningful interactions.

Each course can be customized by subject and length and modified to perfectly fit your culture.

In-house training allows co-workers to explore topics and learn together from our dynamic teaching .  We take the time to learn about your company and your specific needs.  Large off-site seminars simply cannot customize in this way.  By learning together, co-workers develop a common language and common skill sets.  This allows for further growth and development outside of class.  In other words, the learning doesn't stop when the class stops.  In addition, there will be ample opportunity to ask questions about your real life situation.

JenneInk uses a variety of methods - including questionnaires, guides, worksheets and real-life examples - to provide you and your teammates with new skills. You’ll not only hear about how to make changes, you’ll actually work toward making those changes in class. 

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